Effective Date: August 12, 2025
Business Information:
Pittsburgh Sports Complex LLC
307 Coxcomb Hill Rd, New Kensington, PA 15068
Phone: (724) 393-0048
Email: info@pittsburghsportscomplex.com
Website: https://www.pittsburghsportscomplex.com
1. Purpose of This Policy
This Refund & Cancellation Policy explains how we handle bookings canceled by the customer (your fault) versus cancellations caused by Pittsburgh Sports Complex LLC (“PSC”) or outside factors (our fault/no-fault).
2. When the Cancellation Is Your Fault
These situations are considered customer fault:
- You or your group cannot attend for any reason (schedule conflict, illness, transportation issues, etc.)
- You provided incorrect booking details (wrong date/time) and did not contact PSC within the allowed change window
- You fail to arrive within 15 minutes of your scheduled start time without notifying us (no-show)
- You or your group are removed for rule violations
Refunds for Customer Fault:
- 48+ Hours Before Start Time: 100% refund or credit
- 24–48 Hours Before Start Time: 50% refund or 75% credit
- Less Than 24 Hours: No refund; one-time reschedule within 30 days with a $15 rebooking fee if requested at least 2 hours before start time
- No-Show / Removal for Rule Violation: No refund, no credit
3. When the Cancellation Is Our Fault or No-Fault
These situations are PSC fault or outside our control (no-fault):
- PSC closes due to severe weather, unsafe conditions, or power/utility outage
- PSC double-books your time slot or has a technical error
- Facility is unusable due to emergency repairs or damage
- A PSC-organized event changes in a way that affects your booking
Refunds for Our Fault / No-Fault:
- You choose full refund to your original payment method or 100% credit toward a future booking within 12 months
- Credits from PSC fault/no-fault cancellations do not expire early and carry full value
4. How to Request a Refund or Reschedule
- Email info@pittsburghsportscomplex.com or call (724) 393-0048
- Provide your booking ID, full name, date/time, and reason for cancellation
- Refunds are issued to the original payment method; please allow up to 7 business days
5. Non-Refundable Items
- Membership fees (if applicable)
- Merchandise once picked up/delivered
- Third-party vendor services (e.g., catering, inflatables) unless refundable per vendor terms
- Access codes/keycards already issued for your booking period
6. Your Responsibility
It is your responsibility to:
- Confirm all booking details before payment
- Ensure all participants arrive on time
- Follow PSC’s posted Code of Conduct & Safety Rules to avoid removal without refund
By booking with Pittsburgh Sports Complex LLC, you confirm you have read, understood, and agree to this Refund & Cancellation Policy.